.. image:: https://img.shields.io/badge/licence-AGPL--3-blue.svg
   :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
   :alt: License: AGPL-3

=======================
Manage Customer Claims.
=======================

This application allows you to track your customers/vendors claims and
grievances.

It is fully integrated with the email gateway so that you can create
automatically new claims based on incoming emails.

Configuration
=============

To configure this module, you need to:

* Go to new menu **CRM > Configuration > Claim > Categories** and create as
  many categories as you need.
* Go to new menú **CRM > Configuration > Claim > Stages** and create stages for
  claims.

Usage
=====

* Go to new menu **CRM > After Sale > Services > Claims** and create a new
  claim.


.. image:: https://odoo-community.org/website/image/ir.attachment/5784_f2813bd/datas
   :alt: Try me on Runbot
   :target: https://runbot.odoo-community.org/runbot/111/10.0

Bug Tracker
===========

Bugs are tracked on `GitHub Issues <https://github.com/OCA/crm/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smash it by providing detailed and welcomed
feedback.

Credits
=======

**This module is a backport from Odoo SA and as such, it is not included in the
OCA CLA. That means we do not have a copy of the copyright on it like all
other OCA modules.**

Contributors
------------

* Odoo S.A.
* Vicent Cubells <vicent.cubells@tecnativa.com>
* Bhavesh Odedra <bodedra@ursainfosystems.com>

Maintainer
----------

.. image:: https://odoo-community.org/logo.png
   :alt: Odoo Community Association
   :target: https://odoo-community.org

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.

To contribute to this module, please visit https://odoo-community.org.